Privacy Policy

Last updated: 16 September 2026 · Norvelio (Proprietorship), Baburao Nagar, Shirur, Dist. Pune – 412210, Maharashtra, India ("Norvelio", "we", "us").

This Privacy Policy explains what personal data we collect when you use the website norvelio.in, contact us, buy our services, or use Norvelio Business software (together, the "Services"), and how we use and protect it. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. What we collect

• Contact details you give us: name, phone number, WhatsApp number, email address, business name and address.
• Project information: content, images, logins and other material you share so we can deliver your project.
• Payment information: payments are processed by Razorpay. We receive the payment status, amount, and a payment ID. We never see or store your card number, UPI PIN, CVV or bank password.
• Software data (Norvelio Business users): the bills, stock, customer and credit records you enter into the software. This data belongs to you.
• Technical data: IP address, browser type, device type and pages visited, collected through server logs and privacy-friendly analytics to keep the website secure and improve it.

2. Why we use it

• To respond to enquiries, prepare quotations and deliver the services you buy.
• To create and manage your software account, process subscriptions and send service notifications (invoices, renewals, important updates) on WhatsApp, SMS or email.
• To provide customer support and resolve complaints.
• To keep our website and software secure, prevent fraud and comply with the law (including tax and accounting rules).
• To send you offers about Norvelio services only if you agree; you can opt out any time by replying "STOP" or writing to us.

3. Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the Services, under confidentiality obligations:

• Razorpay (payment processing), Cloudflare and our cloud hosting providers (website and software hosting, security), Google (email, analytics, AI features), Meta / WhatsApp (business messaging), and AI model providers used to power the Norvelio AI assistant.
• Government authorities or courts when required by law.

Some of these providers may process data on servers outside India, in accordance with applicable law.

4. Norvelio AI assistant

Questions you ask the Norvelio AI assistant may be sent to third-party AI model providers to generate a reply. Do not share passwords, card details or other sensitive information with the assistant. AI replies are provided for assistance and may contain errors; important decisions should be confirmed with our team.

5. How long we keep data

• Enquiry and project data: up to 3 years after the last interaction, or longer where required for accounting and tax law.
• Software data: for as long as your subscription is active, plus 90 days after it ends (so you can renew or export). After that it is permanently deleted.
• Payment records: as required by Indian tax and accounting laws (currently up to 8 years).

6. Your rights (DPDP Act, 2023)

You have the right to access, correct and update your personal data, to request its erasure where we no longer need it, to withdraw consent for marketing, to nominate a person to exercise these rights, and to raise a grievance. To exercise any right, write to support@norvelio.in or WhatsApp +91 85305 50114. We respond within 15 days.

7. Security

We protect data using encryption in transit (HTTPS) and at rest, access controls, two-factor authentication for administrative access, regular backups and security monitoring. No system is completely secure; if a data breach affecting you occurs, we will notify you and the Data Protection Board of India as required by law.

8. Cookies

norvelio.in uses only essential cookies and privacy-friendly analytics. We do not use advertising cookies on this website. You can block cookies in your browser settings.

9. Children

Our Services are meant for businesses and adults aged 18 or above. We do not knowingly collect personal data from children.

10. Grievance Officer

Grievance Officer, Norvelio · Baburao Nagar, Shirur, Dist. Pune – 412210, Maharashtra, India · support@norvelio.in · +91 85305 50114. Grievances are acknowledged within 48 hours and resolved within 15 days.

11. Changes

We may update this policy from time to time. The latest version is always available on this page with the "Last updated" date.